Shipping Details and Costs
On this page:
- Free Freight Option
- Shipping Zones
- Shipping Services
/ Estimated Delivery Times
- Our 30 Day satisfaction guarantee
- Returns Policy
Free Freight Option
NEHOCdirect offer free economy delivery for orders over $100 in Australia, and for orders over $150 anywhere in the world. Free economy delivery is available for clothing orders over $250 in Australia only.
Where an order qualifies for free delivery, it will be listed as an available option from the drop down shipping menu in the shopping cart. We recommned using the 'Free Economy Delivery - Insured' option - more . . .
We supply wholesale costs on many items - Free Delivery may not apply to orders containing wholesale clothing, some members specials, clearance or sale items. Where Free Delivery does not appear and your order is over the minimum value, your order containes item/s that do not qualify.
Shipping Zones
NEHOCdirect ship all over Australia and the world daily using a variety of Australia Post services by road and air. Services are divided into zones, as some services are not available to specific countries, or where express delivery is not available. We will also use your own nominated courier or shipper if required.
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Shipping Services / Estimated Delivery Times
Delivery times available from Australia Post website - see Postage Guide booklets for times to your location. Dispatch location is Sydney, Australia..
We dispatch orders as quickly as they can be packed and shipped, however Express services does not guarantee same day dispatch from our warehouse.
Australia |
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| Service Name | Service Type | Tracking Number | Estimated Delivery Time | Priority Dispatch | Insured |
| Economy/ Free Delivery |  |
No | Metro: 4-5 days/ Country: 7-10 days | No | No |
| Standard |  |
Yes | Metro: 1-3 days/ Country: 2-7 days | Yes | Limited |
| Express |  |
Yes | Next Day^ | Yes | Limited |
| Your Courier/ Pick-Up | Your Courier/ None | No | Available for collection 1-2 days | No | No |
New Zealand |
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| Service Name | Service Type | Tracking Number | Estimated Delivery Time | Priority Dispatch | Insured |
| Economy/ Free Delivery | |
No | Metro: 10-14 days/ Country: 14-21 days | No | No |
| Standard |  |
No | Metro: 5-7 days/Country: 10-14 days | Yes | No |
| NZ Express Post |  |
Yes | Metro: 2-3 days/ Country: 3-7 days | Yes | Limited |
| Express Courier |  |
Live Internet Tracking | Metro: 1-2 days/ Country: 2-5 days ** | Yes | Yes |
| Your Courier/ Pick-Up | Your Shipper/ None | No | Available for collection 1-2 days | No | No |
Zone 2: Canada, China, Japan, Papua New Guinea & USA |
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| Service Name | Service Type | Tracking Number | Estimated Delivery Time | Priority Dispatch | Insured |
| Economy/ Free Delivery | |
No | Metro: 14-21 days/ Country: 21-30 days | No | No |
| Australa Post (Air) | |
No | Metro: 10-21 days/ Country: 14-21 days | Yes | No |
| Express Post | |
Yes | Metro: 3-7 days/ Country: 5-10 days | Yes | Limited |
| Express Courier | |
Live Internet Tracking | Metro: 2-5 days/ Country: 4-7 days ** | Yes | Yes |
| Your Courier/ Pick-Up | Your Shipper/ None | No | Available for collection 1-2 days | No | No |
Zone 3: All other Countries |
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| Service Name | Service Type | Tracking Number | Estimated Delivery Time | Priority Dispatch | Insured |
| Economy/ Free Delivery | |
No | 21-30 Days | No | No |
| Standard | |
No | 14-21 Days | Yes | No |
| Express Post | |
Yes | 5-7 Days | Yes | Limited |
| Express Courier | |
Live Internet Tracking | 3-5 days ** | Yes | Yes |
| Your Courier/ Pick-Up | Your Shipper/ None | No | Available for collection 1-2 days | No | No |
* Estimated delivery times available from Australia Post website - see Postage Guide booklets for times to your location. |
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Australian Delivery Options |
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Economy Delivery |
Trackable: No (no insurance option available). See notes below. |
| We offer economy non-trackable delivery options as a low cost convenience, however they are not NEHOCdirect's recommended method of shipping, as should your order be lost or stolen, we will not offer a replacement, ship a replacement order or issue a refund until after confirmation the order has been lost (or location of the original parcel) by official Australia Post report (up to 4 weeks). | |
Standard Delivery |
Trackable: No (no insurance option available). See notes below. Insured: Limited (replacement sent if parcel lost, no compensation available) Speed of dispatch: 1-2 Days from warehouse. Priority Dispatch - order packed before all Economy orders. |
Express Delivery |
Trackable: Yes (no insurance option available). See notes below. Insured: Limited (replacement sent if parcel lost, no compensation available) Speed of dispatch: Same or Next Day from warehouse. Priority Dispatch - order packed before all Economy and Standard orders. |
International Delivery Options |
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Economy Delivery |
Trackable: No (no insurance option available). See notes below. |
| We offer economy non-trackable delivery options as a low cost convenience, however they are not NEHOCdirect's recommended method of shipping, as should your order be lost or stolen, we will not offer a replacement, ship a replacement order or issue a refund until after confirmation the order has been lost (or location of the original parcel) by official Australia Post report (up to 4 weeks). | |
Air Delivery |
Trackable: No (no insurance option available). See notes below. Insured: No (replacement only sent after locating original delivery) Speed of dispatch: Same-2 Days from warehouse. Priority Dispatch - order packed before any Economy orders. |
Express Post |
Trackable: Yes (no insurance option available). See notes below. Insured: Limited (replacement sent if parcel lost, no compensation available) Speed of dispatch: Same or Next Day from warehouse. Priority Dispatch - order packed before all Economy and Standard orders. |
Express Courier |
Trackable: Yes, live online parcel tracking at http://ice.auspost.com.au/ Insured: Yes (replacement sent if parcel lost) Speed of dispatch: Same day where ever possibe. Priority Dispatch - order packed immediately upon receipt at warehouse. |
Note on Non-Insured/ Non-Trackable Deliveries
Where the customer selects a non-trackable delivery option, in the unlikely event an order is suspected as lost, stolen or delayed, it is the customers responsibility to confirm the non-delivery of the order to NEHOCdirect by way of written notice within fourteen (14) days of notice of dispatch from NEHOCdirect.
Where no form of tracking, registration or insurance was requested by the customer on submitting the order, the customer acknowledges that whilst NEHOCdirect will assist where possible, it is the customers responsibility to prove to NEHOCdirect in writing a missing or delayed delivery.
Where an Order contains a tracking number, is registered or insured on dispatch, NEHOCdirect shall act on the customers behalf to locate/ recover the order and any associated costs to replace the original Order within a reasonable time frame. NEHOCdirect at it's decision may ship a replacement Order prior to the original Order being located.
30 Day Satisfaction Guarantee
All our products are warranted against faulty manufacture and are backed by our 30 day satisfaction guarantee. If you are not satisfied with any of your purchased items you can return them for a refund, excluding shipping costs, within 30 days of the original order date. If returning a product under the terms of this guarantee, please be sure to advise us via the Order Support Form within 30 days of the date of your order. All products returned MUST be 'as new' condition, 100 percent complete and contain all original manufacturer boxes with the original packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. No seals, labels or tags must be removed or tampered. Any variance from these conditions could result in delay or forfeiture of your refund or credit. NEHOCdirect reserves the right to refuse refund or exchange of any item that is not returned in the original packaging nor deemed as not in 'as new' condition.
NEHOCdirect Returns Policy
Any return for replacement, exchange, repair, refund or service must be accompanied with a Return Authorisatioin Number (RAN). Items returned without a RAN will not be accepted.
We will e-mail you the RAN along with details on how to return any item and the required documentation (invoice, order copy, etc) that is required.
RAN requests can be made via the Order Support Form.
Full details of NEHOCdirect's return policy see section 6 of the Sale Terms.
Returning non-faulty items
Should you change your mind about the the product you have purchased outside the 30 Day Satisfaction Warranty, NEHOCdirect will need to charge a 15% restocking fee. This is 15% of the purchase value of any items returned. In all such cases the returned items must be in 'as new' condition as outlined in our '30 Day Satisfaction Guarantee' in order to be considered for return under this guarantee. Additionally, for any such return, NEHOCdirect is unable to refund any postage costs, whether from the original order or from costs incurred through returning the item to us. We reserve the right to refuse refund, exchange or credit for any item returned outside of the 30 Day Satisfaction Guarantee.
Free Gifts from NEHOCdirect
Every so often, NEHOCdirect likes to give their valued customers a Free Gift with their purchase. This is one of the ways we say thank you for shopping with us. The Free Gifts are always of high build quality and manufacturing specification. However, on rare occasions the Free Gift may break or cease to operate within its designed parameters before its manufacturers warranty has expired. Unfortunately we do not provide any kind of warranty or guarantee with our Free Gifts and cannot replace, issue a refund for, or provide credit for any Free Gift that is malfunctioning or is damaged under any circumstances.
In some cases our Free Gifts are also available for purchase, for those who would like to buy more of them. In these cases where the item was originally purchased, the product's normal warranty will apply. In all such cases the customer must be able to provide proof of purchase before a warranty claim will be considered.